Fotec

Posts Tagged ‘IT Support’

Fotec White Paper: Can you guarantee system recovery from back ups ?

IT Support

Research shows that 70% of companies expect to recover 100% of their data if there’s an IT problem – but in actual emergencies, very few actually achieve anything like 100%. In this White Paper, we discuss the reasons why, and what can be done about it. To read the White Paper, simply Register as a [...]

So how many companies use the internet for voice calls ?

IT Support

Voice over Internet Protocol (VoIP), with its promise of dramatically reduced phone and comms line costs,  has been threatening to hurt the traditional phone companies’ revenues for years. But how many companies are using VoIP now ?
Recent surveys suggest that after a long ramp up, the market is growing very fast right now. In companies [...]

Surprising advice re managing IT…

IT Support

IT guru Patrick Gray’s recent article on taking over a failing IT department was surprising: what would be the first step for most people was the third step for Gray.
Gray’s first step is to remind yourself that “…almost everyone wants you to succeed”: it’s easy to forget this, but it’s true, and helps to settle [...]

What % of business internet use is YouTube ?

IT Support

A whopping 10%, according to new report from The Network Box (http://www.network-box.com/), a global managed security company.
The survey, of 13 billion URLs used by businesses in Q1 2010, also showed that 7% of all Internet traffic is taken up by Facebook. Here are the top 5…:
…websites visited by businesses in Q1 2010:

Facebook – 6.8 per [...]

What are the 3 Essential Presentations for IT Managers ?

IT Support

IT guru Marc Schiller recently defined the 3 presentations all IT Managers must have at the ready. By combining slides from them, he claims you’ll be able to cover anything that comes up:

Vision: your view of technology, likely developments, and how they could affect your company.
Strategy: Your IT agenda, program, and operating model, linking [...]

Fotec’s top tips for keeping your Email running smoothly

IT Support

12% of calls we receive at Fotec involve email, and even though we’re very good at sorting them out, here are the 5 simple users can do for themselves to prevent the problems….
Start with The Big One: Archive your Mail:
Many people have huge Outlook mailboxes: 2GB is common, and this slows down everything. To speed up [...]

How well are small businesses protected by their banks ?

IT Support

We all expect our bank to indemnify us against criminal activity: but that’s being challenged now, and we may not be protected at all in the future.
The Wall Street Journal recently led with a story about Sign Designs, a small company in California who’d had their on-line account just about emptied: $100k sent to 17 [...]

Why pay for AntiVirus products when you can have them for free ?

IT Support

Everyone uses AntiVirus products, and there’s a wide range of choice. From  Kaspersky to Trend Micro, Sophos to McAfee – Fotec works with them all. But Microsoft is threatening to completely undermine the market with their Security Essentials product set, which is…wait for it…free !
So just how much AV do you get for nothing ?
PCAdvisor ran [...]

Are you a good manager of IT ?

IT Support

It’s not an easy question to answer, but recent research provides measures of UK IT management success that you can use as a comparison point. The research, which covered 130 IT Managers in UK businesses, was published by Kavanagh Consulting in Jan 2010. Their key findings were:
IT Service Level Agreements:
Best: 14% of companies had SLAs based [...]

Internet growth: it’s only just started !

IT Support

For many of us now, life and work without the Internet is unthinkable (even your author can remember when secretaries typed letters using carbon paper and all phones had wires). But according to research from US analyst Telegeography, it’s about to expand way beyond current usage.
They say that by the end of 2009, here were 1.73 [...]